Include the company name, affected product and a short description.
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Contact BEEZONE for account access, software guidance, annual licences, VAT invoices, privacy requests, incidents or consulting enquiries.
Effective and last updated: 5 August 2026Monday to Friday, 08:30–17:00 SAST, excluding South African public holidays.
Information Officer requests and suspected personal-information incidents.
Support response targets
During support hours, BEEZONE targets an initial response within four business hours for sign-in failures, suspected security incidents or platform-wide unavailability, and within two business days for normal product, billing or reporting questions. These are initial-response targets, not guaranteed resolution times.
What platform support includes
- Account access and password-recovery guidance.
- User roles, company scope and licence-status guidance.
- Payment status, VAT invoice, renewal, cancellation and refund enquiries.
- Help locating platform features and reporting technical defects.
- Privacy-rights and security-incident intake.
What requires a separate engagement
B-BBEE strategy, verification opinions, legal advice, source-data correction, Employment Equity consultation, regulator submissions and bespoke implementation work are consulting services unless the applicable order expressly includes them.
Supplier details and notices
BEEZONE PTY LTD · Registration 2014/147239/07 · VAT 4330308018
Ground Floor, Mac Mac Building, Maxwell Office Park, Magwa Crescent, Waterval City, Midrand, 2090, South Africa
Formal notices: info@bee-zone.co.za.